These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and ITURA ("Company", "we", "our", or "us"), governing your access to and use of the TripVerify ONE platform and related services (collectively, the "Service"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using TripVerify ONE, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service. We reserve the right to update these Terms at any time. Material changes will be communicated with at least 14 days' notice. Continued use after the effective date constitutes acceptance.
2. Description of Service
TripVerify ONE is a SaaS platform that enables individuals, groups, freelancers, consultants, and businesses to document, organize, verify, and report travel expenses. Core features include receipt capture and categorization, Proof Score generation, audit-ready report export, multi-traveler expense tracking, and integration with common accounting workflows. The Service is provided on a subscription basis with tiers as described on our pricing page. Features and availability may vary by subscription plan.
3. Account Registration and Security
3.1 Eligibility
You must be at least 16 years of age to create an account. By registering, you represent that all information you provide is accurate, current, and complete.
3.2 Account Credentials
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@tripverifyone.com if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from your failure to protect your credentials.
3.3 One Account Per User
Each account is for a single user unless you have subscribed to a plan that explicitly includes multiple seats or team access. You may not share your account credentials with others.
4. Subscription Plans and Billing
4.1 Plans
TripVerify ONE offers subscription plans as described on the pricing page, including free and paid tiers. Features, storage limits, and report quotas vary by plan. We reserve the right to modify plan features and pricing with reasonable notice.
4.2 Payment
Paid subscriptions are billed in advance on a monthly or annual basis. By providing payment information, you authorize us to charge the applicable fees to your payment method. All fees are in US dollars unless otherwise stated and are non-refundable except as described in Section 4.4.
4.3 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time from your account settings.
4.4 Refunds
We offer a 14-day money-back guarantee for new paid subscriptions. If you are not satisfied within the first 14 days, contact us at billing@tripverifyone.com for a full refund. After 14 days, fees are non-refundable except where required by applicable law.
4.5 Taxes
You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities. Where required by law, we will collect and remit applicable taxes.
5. Acceptable Use
You agree to use TripVerify ONE only for lawful purposes and in accordance with these Terms. You must not: (a) submit false, fraudulent, or fabricated expense data or documents; (b) use the Service to facilitate tax evasion, fraud, or any illegal financial activity; (c) attempt to gain unauthorized access to any part of the Service or its infrastructure; (d) reverse engineer, decompile, or disassemble any part of the platform; (e) use automated scripts, bots, or scrapers to access the Service without our written consent; (f) upload malware, viruses, or any malicious code; (g) violate any applicable local, national, or international law or regulation; or (h) infringe the intellectual property rights of TripVerify ONE or any third party. Violation of these restrictions may result in immediate account suspension or termination.
6. User Content and Data
6.1 Ownership
You retain full ownership of all expense data, documents, receipts, and files you upload to TripVerify ONE ("User Content"). We do not claim any ownership rights over your User Content.
6.2 License to Us
By uploading User Content, you grant us a limited, non-exclusive, worldwide license to store, process, and display your User Content solely for the purpose of providing the Service to you. This license terminates when you delete the content or close your account.
6.3 Accuracy of Data
You are solely responsible for the accuracy, completeness, and legality of all User Content you submit. TripVerify ONE provides verification tools and Proof Scores as informational aids — they do not constitute legal, tax, or accounting advice. You should consult a qualified professional for tax or compliance guidance.
6.4 Data Export
You may export your expense data and reports at any time while your account is active. Upon account termination, you have 30 days to export your data before it is deleted in accordance with our data retention policy.
7. Intellectual Property
All rights, title, and interest in and to TripVerify ONE — including the platform, software, algorithms, Proof Score methodology, user interface, branding, and documentation — are and remain the exclusive property of ITURA. Nothing in these Terms grants you any right to use our trademarks, logos, or brand elements without our prior written consent. Feedback or suggestions you provide may be used by us without obligation to you.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. PROOF SCORES AND EXPENSE REPORTS GENERATED BY THE SERVICE ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE LEGAL, TAX, ACCOUNTING, OR FINANCIAL ADVICE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITURA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
10. Indemnification
You agree to indemnify, defend, and hold harmless ITURA and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.
11. Service Availability and Modifications
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled or emergency maintenance that temporarily affects availability. We reserve the right to modify, suspend, or discontinue any feature or the entire Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
12. Termination
12.1 By You
You may terminate your account at any time by contacting us at support@tripverifyone.com or through your account settings. Termination does not entitle you to a refund of prepaid fees except as provided in Section 4.4.
12.2 By Us
We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law. We will provide notice where reasonably practicable. Upon termination, your right to access the Service ceases immediately.
12.3 Effect of Termination
Sections 6.1, 7, 8, 9, 10, and 14 survive termination of these Terms. Upon termination, we will retain your data for 30 days to allow export, after which it will be deleted in accordance with our Privacy Policy.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in English. You waive any right to participate in a class action lawsuit or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.
14. General Provisions
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ITURA regarding the Service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision does not constitute a waiver. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction. Notices to us should be sent to legal@tripverifyone.com.
15. Contact
For questions about these Terms, please contact us at: legal@tripverifyone.com. For billing inquiries: billing@tripverifyone.com. For support: support@tripverifyone.com.